While on your Mac desktop, you can join a support session using the Support URL or Support Key provided by your agent in various ways. However, your experience joining the support session will depend on whether the GoToAssist Opener 'helper' application has been installed previously.
1Join a Support SessionJoining from a Windows computer? Check out the Customer Guide for Windows.
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GoToAssist will store your recordings for 90 days on your account, where you can search through the set and filter by company, technician, session type and date range. If you want to keep your recordings longer, you can simply download the recording as an MPEG-4 file. GoToAssist will convert the file and notify you when the download is ready. HELP FILE Download the GoToAssist Corporate Customer Standalone Apps. Customers can join Phone Mode support sessions without going to a customer portal by using the GoToAssist Corporate Customer standalone application (.exe for Windows and.dmg for Mac). The file launches a standalone customer application in which customers can enter the 9-digit session code and click Start Support Session to.
Q:
What are the system requirements for joining a session?
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AuthorWrite something about yourself. No need to be fancy, just an overview. Archives
December 2020
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